Shipping Policy

At ShroomIQ, we’re all about getting your order to you quickly and hassle-free. We ship from our fulfillment centers in the UK and USA, meaning international orders will be shipped from the nearest location whenever possible to speed things up.

Order Processing Time

• All orders are processed within 1-3 business days.
• Orders are not shipped on weekends or public holidays.
• During peak times, processing may take slightly longer – but we’ll always keep you in the loop via email.

Shipping Rates & Delivery Estimates

Shipping costs and estimated delivery times will be calculated at checkout based on your location and chosen shipping method.

🚨 Please note: Shipping delays can sometimes occur due to factors beyond our control (e.g., weather, customs, or courier issues).

International Shipping

• We ship internationally to select countries.
• If you’re outside the UK or USA, your order will be shipped from the nearest fulfillment center whenever possible.
• Customs duties/import taxes may apply depending on your country’s regulations. These are the responsibility of the customer.
• Shipping times vary based on location and local postal services.

Pre-Orders

If your order includes a pre-order item, keep in mind:

• Pre-orders have longer delivery timelines (listed on the product page).
• Payment is collected at checkout to secure your item.
• Delivery dates are estimated and may shift slightly. We’ll notify you if any changes occur.
• If you order both in-stock and pre-order items, we’ll ship everything together unless you request separate shipments.

Order Tracking

• Once your order ships, you’ll receive a tracking number via email.
• You can track your package via our website or the courier’s tracking portal.
• Tracking may take 24-48 hours to update after shipping.

Failed Delivery & Returns Due to Address Issues

• If your package is returned to us due to an incorrect address or failed delivery attempt, you may need to cover additional shipping costs for re-delivery.
• Double-check your shipping details at checkout to avoid any issues!

Need Help?

For any shipping-related questions, just reach out—we’re happy to help!

📧 Email: hello@shroom-iq.com
📍 Business Address: 3rd Floor, 45 Albemarle Street, Mayfair, West End, W1S 4JL, UK
📞 Phone: 01202028807