Refund and Return Policy

At ShroomIQ, we stand by our products and want you to feel confident in your purchase. If you’re not 100% happy, we offer a 60-Day Money Back Guarantee—no stress, no hassle. You have 60 days from the delivery date to return your order. Here’s how it works:

How to Return

1. Reach Out to Us – Drop us an email at hello@shroom-iq.com with your order number and the reason for your return.
2. Get Return Instructions – We’ll guide you through the process and provide a prepaid return label.
3. Pack It Up – Send the product back in its original packaging, including all extras that came with it.
4. Ship It Back – Use the return label to send your item back hassle-free.

Return Eligibility

To qualify for a return:

• The product must be unused, unopened, and in its original condition.
• It must be returned in the original packaging.
• You need to provide proof of purchase (order confirmation email works too!).

What Happens Next?

• Once we receive your return, we’ll inspect it and let you know if your refund is approved.
• If approved, you’ll get your money back in 14 days via your original payment method.
• If your item is damaged or defective, we’ll replace it for free—just send us a quick video or photo.

Refund & Exchange Policy

• All our products are final sale, unless defective.
• If you received the wrong item or it arrived damaged, we’ll sort it out ASAP.
• We don’t offer exchanges—just refund and repurchase the correct item.

Late or Missing Refunds?

• Check your bank account.
• Contact your credit card provider, as it may take time to process.
• If you’re still waiting after 14 days, email us at hello@shroom-iq.com and we’ll look into it.

Contact Us

Got questions? Need help? We got you!

📧 Email: hello@shroom-iq.com
📍 Address: 3rd Floor, 45 Albemarle Street, Mayfair, West End, W1S 4JL, UK
📞 Phone: 01202028807

We’re here to make things right—because happy customers = happy us. 💙